Customer Fact Sheet
Feel.
Movement Studios
Not sure which class is right for you? Get in touch
Your guide to classes, bookings, pricing & student questions
at a glance:
Feel.
Your guide to classes, bookings, pricing & student questions
1. Feel. AT A GLANCE
DETAIL
INFORMATION
Studio Name
Feel. Movement Studios
Location
4a, Cumbie Way, Aycliffe Business Park
Booking platform
BSPORT
Website
Student booking app / link
BSPORT app & Feel. Website
Contact / email
Ashleigh – 07538927076 / info@feelmovementstudios.co.uk
2. HOW BOOKINGS WORK
All Feel. classes are booked through the BSPORT app (soon to be the ‘Feel.’ app)
Students create / access their account, choose a class and use their monthly membership or pay-as-you-go pass.
Teachers should not take bookings or payments directly from students for classes.
If a student has a booking, payment, membership or cancellation issue, direct them to Ashleigh via the contact details above.
Teachers should not promise refunds, credits or fee waivers unless Feel. has confirmed this.
3. CURRENT CLASS PRICES
CLASS / OPTION
PRICE
WHAT IT INCLUDES
Mat – Single
£10
1 Mat class
Mat – 5 Pack
£45
5 Mat classes
Mat – 10 Pack
£85
10 Mat classes
Monthly Mat Member – 4
£36 / month
4-5 Mat classes per month (4/5 week month)
Monthly Mat Member – 8
£64 / month
8-9 Mat classes per month (4/5 week month)
Unlimited Mat (limited to ‘10’ students)
£88 / month
Unlimited Mat classes – limited availability
Reformer – Single
£18.80
1 Reformer class
Reformer – 5 Pack
£89
5 Reformer classes
Reformer – 10 Pack
£168
10 Reformer classes
Reformer Member – 4
£67 / month
4 Reformer classes per month
Reformer Member – 8
£128 / month
8 Reformer classes per month
Combined Monthly– 4 Reformer & 4 Mat
£95 / month
4 Reformer & 4 Mat per month
Reformer ‘Express’ Early Reformer
£16 per session
1 ‘Early Express’ Reformer Class
4. CANCELLATIONS & LATE CANCELLATION FEES
CLASS
LATE CANCELLATION FEE
KEY POINT
Mat (cancelled within the 12 hr window)
£5 – (Class Credit returned after charge)
Charged to payment card
Reformer (cancelled within the 12 hr window)
£8 – (Class Credit returned after charge)
Charged to payment card
No-show
FULL class credit lost
Students should manage cancellations through BSPORT.
Teachers should not manually waive cancellation fees unless authorised by Feel.
If a student explains that there were exceptional circumstances, ask them to contact [ADD CONTACT].
The exact cancellation window is: 12 hours before the booked class time.
5. REFORMER – NON-NEGOTIABLES
Grip socks MUST be worn for Reformer classes. Grip socks are available to purchase at the studio.
Students should arrive 5–10 minutes before class where possible, particularly if they are new to the studio.
Students must tell Feel. about relevant injuries, medical conditions, pregnancy or other circumstances that may affect participation when signing up.
Teachers should check in with students before class where appropriate and offer safe modifications.
If you are unsure whether an exercise is appropriate for a student, choose the safer modification or speak to Feel.
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